Total Quality Management

The programme prepares senior and middle leaders, enriches their knowledge and experience, strengthens participants' capabilities and introduces total quality management, its components, elements, procedures and implementation methodology within organisations.

1. Understand total quality, its components, importance and elements.
2. Understand ISO systems, their development and the systems used in organisations.
3. Understand internal and external auditing.
4. Explore international, regional and local excellence awards.
5. Practise documenting work procedures, auditing and conducting a gap analysis for an excellence award.

1. Apply a range of tools and activities using modern training approaches, including discussion groups, individual and group applications, case studies and role play.

1. Interim and final records.
2. Programme evaluation questionnaires measuring beneficiary satisfaction.
3. Participant evaluation forms.