Effective Communication

The programme develops six behavioural competencies to strengthen effective communication skills. Communication is a fundamental component of organisational success that affects team performance and productivity: the more cohesive teams are and the more effectively they communicate, the more productive they become and the better they perform.

1. Understand the importance of communication.
2. Identify communication skills.
3. Improve productivity and relationships.
4. Recognise barriers to effective communication.

1. Worksheets.
2. Theoretical content in presentations and the training workbook.
3. Audio-visual aids.
4. Pre- and post-programme tasks.

1. Questionnaires.
2. Direct observation.
3. Assessment of participant performance after training.